Your feedback helps us to deliver quality services.

Press 'next' to leave us anonymous feedback.

You'll notice our questions use first person pronouns. 

We understand you may be the client, or their representative. 

Either situation is ok and we are happy to hear the reflections you have to offer.

Well Life Services has provided me with this service: *

Lifestyle SupportSupport CoordinationAllied Health

Allied Health (Therapies)

Which Allied Health service(s) have you accessed? *

Art TherapyOccupational TherapyPlay TherapyCounsellingPsychologySocial WorkPositive Behaviour Support

What funding do you use to access our Allied Health service(s)? *

PrivateNDISOther

Are you usually able to see your therapist at a time that suits you? *

YesNoSometimes

How would you rate your therapist's willingness to help you with any enquiries you have? *

Very willingSomewhat willingNeither willing nor unwillingSomewhat unwillingVery unwilling

How would you rate your relationship with your therapist? *

ExcellentGoodNeutralNeeds improvementExtremely bad

Do you feel like the therapy you are receiving is supporting you to achieve your goals? *

YesNo

How comfortable do you feel discussing concerns with your therapist? *

Very comfortableSomewhat comfortableNeither comfortable nor uncomfortableSomewhat uncomfortableVery uncomfortable

We're sorry to hear you do not feel comfortable discussing concerns with your therapist. This question is optional, but if you could help us understand why you feel this way, we would be grateful. This feedback is anonymous and will not be shared outside of improving our professional practice.

Please describe any aspects of your therapy experience that stand out for you

How was your experience with referral process? *

Very satisfactorySomewhat satisfactoryNeither satisfactory nor unsatisfactorySomewhat unsatisfactoryVery unsatisfactory

We're sorry to hear that our referral process wasn't easy to use. This question is optional, but if you could help us understand why you feel this way, we would be grateful. This feedback is anonymous and will not be shared outside of improving our professional practice.

Permission to share your response (above) *

I give permission for this feedback to be shared by Well Life Services on their online platforms. I understand this form is anonymous, so client names can't and won't be attributed to the quote.Please keep this feedback private within the organisation.

Support Coordination

How satisfied are you with the support you receive from your support coordinator? *

Very satisfiedSomewhat satisfiedNeither satisfied nor unsatisfiedSomewhat unsatisfiedVery unsatisfied

How well does your support coordinator help you to achieve your goals *

Very wellSomewhat wellNeutralSomewhat unwellVery unwell

How often do you communicate with your support coordinator? *

DailyWeeklyMonthly

Did your support coordinator explain your NDIS plan to you in a way you could understand? *

YesNoSomewhat

How comfortable are you talking to your support coordinator about your concerns with your support coordinator? *

Very comfortableSomewhat comfortableNeither comfortable nor uncomfortableSomewhat uncomfortableVery uncomfortable

We're sorry to hear you do not feel comfortable discussing concerns with your support coordinator. This question is optional, but if you could help us understand why you feel this way, we would be grateful. This feedback is anonymous and will not be shared outside of improving our professional practice.

Please describe any aspects of your service experience that stand out for you

Permission to share your response (above) *

I give permission for this feedback to be shared by Well Life Services on their online platforms. I understand this form is anonymous, so client names can't and won't be attributed to the quote.Please keep this feedback private within the organisation.

Care Coordination

How satisfied are you with the support you receive from your lifestyle support workers? *

Very satisfiedSomewhat satisfiedNeither satisfied nor unsatisfiedSomewhat unsatisfiedVery unsatisfied

How would you rate your lifestyle support workers willingness to help you achieve your goals? *

Very willingSomewhat willingNeutralSomewhat unwillingVery unwilling

Do you feel that your lifestyle support worker offers you choice and control in the things you wish to do? *

YesNoSometimes

How comfortable are you talking about your concerns or complaints with your support worker? *

Very comfortableSomewhat comfortableNeither comfortable nor uncomfortableSomewhat uncomfortableVery uncomfortable

We're sorry to hear you do not feel comfortable discussing concerns with your support worker. This question is optional, but if you could help us understand why you feel this way, we would be grateful. This feedback is anonymous and will not be shared outside of improving our professional practice.

How would you rate the support you received from your Area Manager? *

Very satisfiedSomewhat satisfiedNeither satisfied nor unsatisfiedSomewhat unsatisfiedVery unsatisfied

How comfortable are you talking about your concerns or complaints with your Area Manager? *

Very comfortableSomewhat comfortableNeither comfortable nor uncomfortableSomewhat uncomfortableVery uncomfortable

We're sorry to hear you do not feel comfortable discussing concerns with your area manager. This question is optional, but if you could help us understand why you feel this way, we would be grateful. This feedback is anonymous and will not be shared outside of improving our professional practice.

Please describe any aspects of your service experience that stand out for you.

Permission to share your response (above) *

I give permission for this feedback to be shared by Well Life Services on their online platforms. I understand this form is anonymous, so client names can't and won't be attributed to the quote.Please keep this feedback private within the organisation.

Well Life Services

How likely are you to recommend Well Life Services to someone else? *

Highly likelySomewhat likelyNeither likely nor unlikelySomewhat unlikelyHighly unlikely

What do you think are Well Life Services best 3 qualities? *

Quality of careAttention to detailRelationshipsMeeting the needs of the clientReliabilityAppointment convenienceFlexibilityCommunicationOther

If other, please specify *

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